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Mabalive TUTORIALS  

our videos SHOW JUST how easy IT IS TO MANAGE YOUR ACCOUNT ON Mabalive 

Customers tell us that Mabalive is really easy to use but if you do have any questions our 'How To' video tutorials demonstrate exactly how to use the system and the scope of what it offers.

If you can't find what you are looking for here, just give us a call on 0207 802 3300 and a member of our team will be glad to help.  

What does the Dashboard show me?

The first page you see when you login to Mabalive is the dashboard with reports and charts that provide you with information about your account.

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How do I navigate to live prices?

To navigate to the live prices page, click on LIVE PRICING and select EX-RACK PRICES from the drop-down menu.

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How do I place an order?

On the EX-RACK PRICES page you can select the product you want to order, for example diesel at Grays, then click the Place an order tab.

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When will my order be available at the terminal?

When placing an order, via Mabalive or over the phone, the terminal allocation will be created automatically at the terminal, and confirmation of this allocation can be viewed using the RELEASES REPORT in the dashboard.

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How do I trigger my Intraday Contract on Mabalive?

To access your Intraday Contract on Mabalive go to the LIVE PRICING and select INTRADAY PRICES in the dropdown menu.

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How can I see all of my orders?

You can view all of your orders on Mabalive, including those placed online, by phone and evergreen contract orders. To view all orders go to REPORTS, then select ORDERS in the dropdown menu.

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How will I look up a specific customer reference on my orders?

You can search for a specific order reference in a number of ways.

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Can I amend the times I receive Price Alerts?

Pricing alerts are sent via email, and you can select when you receive these alerts.

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How do I view my movements and transfers?

To view movements and transfers go to REPORTS, then select MOVEMENTS in the dropdown menu.

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Can I check what locations are available at the terminal, when they expire and how much volume is available?

To check available releases, expiry dates and the volume available go to REPORTS, then select RELEASES in the drop-down menu. Here you can view all releases that have been made at the terminal.

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Can I view a statement of my account and access copies of invoices?

To view a statement of your account go to REPORTS, then select INVOICES in the dropdown menu. Here you can view all transactions on your account.

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How do I view my contractual prices?

To view your contractual prices go to REPORTS and select PRICING in the dropdown menu.

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How do I amend my user details?

To amend your user details go to MY ACCOUNT. Here you will see your user details including name and address details, contact and password. Simply select the details that you would like to change, type in the new correct information and click Save.

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What do I do if I forgot my password?

If you forget your password go to the Mabalive login page and click FORGOTTEN YOUR LOGIN DETAILS? Enter your email address and hit send. You will receive an email with a link to a page where you can enter your email and select a new password. Next confirm your new password, then click RESET.

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