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27.10.14

A safe pair of hands for an uncertain market

2014 has seen continued challenges for the downstream sector and further upheavals are expected in the coming years resulting in a deep-seated uncertainty for distributors. Mabanaft’s response has been to step-up and support customers by addressing some of the challenges that they are facing.

“We do this by providing reliability of supply, transparency of pricing and expert support and advice to help mitigate risk. We are also looking to drive efficiencies through innovation, by making the potentially complex process of purchasing fuel as quick and easy as possible” said Marketing Manager Martin Cook

Reliability – Mabanaft benefits from being part of a wider group, Marquard and Bahls, which provides us with both financial strength and trading expertise. As such we are able to ensure a reliable supply of fuel at highly competitive rates.

Transparency - Mabanaft’s customers can view live pricing and instantly order fuel online on MabaLIVE saving them valuable time. Having access to live pricing gives transparency and allows customers to take advantage of market movements which can be beneficial to their businesses. MabaLIVE for mobile means customers can now view live pricing and order fuel even when they are on the move.  

Expert support and advice - Should a customer require support Mabanaft’s experienced marketers are always on-hand to offer advice on the best ways to purchase fuel. Credit lines and pricing structures are of critical importance and we provide a range of flexible deal mechanisms that enable customers to minimise their exposure to price volatility and risk especially in these challenging times.  

Marketing Manager Martin Cook said; "Challenging times demand that we go the extra mile to provide the high levels of support that our customers need including fast and accurate administration, reliability of supply, competitive pricing and exceptional levels of service. We were delighted that in our most recent survey we achieved very high customer ratings across all of these key areas”.

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89%

of customers rate our reliability of supply as good or excellent